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Field Service

It’s no surprise that companies providing technical services at their customers’ premises aim for the fastest and most integrated support possible, in correlation with the productivity maximization of their mobile employees.
To be more productive, technicians need direct access to all relevant corporate data so that they are not limited to repairing equipment, but also able to sell, for example required accessories, plus print invoices for their services onsite. At the same time, automated updates of the company’s central system regarding the tasks of its mobile personnel, enables the optimization of their scheduled visits and contributes to relative costs reduction.

Since 2003, Mobile technology has been designing, installing and fully supporting comprehensive mobile solutions. We provide you with resistant and specialized equipment from the top manufacturers, in combination with a user-friendly field service application supporting multiple connectivity options with your ERP (available in Windows Mobile and shortly, in Android).

With Mobile Technology’s comprehensive Filed Service solution you enjoy the following features:

• Information on the route and location of your technicians, plus option to navigate them (via GPS)
• Recording and automated archiving of data concerning the repairs / damages (description/comments and complementary documentation photos)
• Analysis and cost calculation of each technician’s tasks in real time
• Export of aggregate reports per technician
• Warehouse inventory check and ability to pre-book products
• Management and evaluation of required work hours, for example in the case of big projects
• Option to create new tasks onsite

By selecting Mobile Technology’s Field Service solution, you gain multiple benefits:

• Improvement of the services you deliver at your customers’ premises
• Acceleration of invoicing process, which in turn contributes to turnover increase for your company
• Productivity boost for your personnel
• Optimization of your technicians’ visiting schedules
• Complete overview of progress in your mobile technicians’ tasks, hence cost evaluation of their services
• Sales increase achieved by your technicians
• More efficient inventory stock use

 If you wish to find out more about the Field Service solution of Mobile Technology, please contact one of our representatives.

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